Manager, Customer Payment Accounting




RONA INC. - Corporate - Boucherville QC - 00002 - Boucherville





Job Status:  

Full Time

Job Category:  


Remote Work:  

Office (3 days)

Closing Date:  

Please note that:

  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.


At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.


We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.


So if you’re looking to do what you love, we could be perfect for each other.


Our expectations

Reporting to the Director, Accounting and Compliance, the Manager, Customer Payment Accounting will direct a team responsible for the accounting and operations associated with the company’s sales processing, including all forms of payment tendered by the customers, from authorization to settlement. Responsibilities include understanding of US GAAP (and eventually convert to IFRS) and Sarbanes Oxley, in addition to designing, producing, and explaining operational reporting and analysis to management. The role also provides financial insights, recommendations, and best practices. 


Your role

  • Supervise a team charged with ensuring financial best practices are implemented and followed, financial results are accurately recorded, reported, and analyzed to identify insights for decision making
  • Supervise a team responsible for the preparation of the bank reconciliation and its accuracy.
  • Interpret and apply both new and existing accounting guidance, card brand rules/regulations, PCI compliance and other privacy guidelines to various policy, and procedures and, when necessary, work with Technology and Operations to implement new processes resulting from new types of transactions or programs
  • Analyze financial results to ensure amounts are properly recorded and reported, including the identification of dependencies and relationships for potential anomalies, as well as ensuring proper performance drivers have been identified and communicated with variance explanations 
  • Oversee accounting close activities associated with major financial statement lines for financial services, including bank card expense, credit card chargeback expense, gift card expense, bad check expense, cash over/short, gift card breakage, gift card liability, store and corporate cash accounts, and other receivables 
  • Lead and direct teams that perform sales audit tasks ensuring that all stores daily business is communicated and posted to the general ledger accurately and timely 
  • Provide customer service to the RONA network stores on major cash over/short variances, debit, and credit card issues, gift card issues, and check issues 
  • Ensure all SOC I Type 2 audit reports from service providers are received, reviewed, and any issues addressed 
  • Leverage payments data to track and report against key performance indicators for the performance evaluation of payments and payment providers 
  • Work cross functionally throughout the company to seek solutions to reduce customer friction and payment processing costs (least cost debit routing, credit card chargebacks, fraud, etc.) 


The qualifications we are looking for

  • Bachelor’s degree in administration, finance, or accounting 
  • CPA designation 
  • A minimum of 7 years of relevant experience in an accounting or financial analysis role, including a minimum of 5 years of experience in sales audit and payment accounting role 
  • A minimum of 3 years of leadership experience with direct report responsibility 
  • Team player 
  • Self-motivated, results-oriented with a focus on delivering high quality work 
  • Very strong analytical skills 
  • Strong interpersonal, teamwork, and multi-stakeholder collaboration skills 
  • Ability to work under pressure and deliver results with tight deadlines 
  • Advanced skills with Excel 
  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.


By joining the RONA family, you’ll enjoy many benefits, such as:

  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that’s involved in the community
  • And much more!



RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.