Director - Credit Programs




RONA INC. - Corporate - Boucherville QC - 00002 - Boucherville





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At Rona Inc., over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.


We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.


So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.


Our head office being located in Boucherville, on the South Shore of Montreal, we know that some of our employees are concerned by the roadwork being carried out in the Louis-Hippolyte-La Fontaine tunnel. That’s why we stood up an in-house advisory committee and implemented new work policies that provide our teams with even more flexibility, no matter where they live. Whether it’s working from home or having flexible hours – when a role requires employees to be physically present at the office –, we are constantly revaluating our practices to provide the best possible work environment to our employees.

Our Expectations

This role, based at our Boucherville’s office, reports directly to the Corporate Controller. The primary purpose of the Director, Credit Programs is to provide overall strategic leadership for Lowe’s financing programs, including developing and leading strategic growth initiatives, product development, P&L management, and risk mitigation strategies. The incumbent will be responsible for Canada operations and strategies. They will identify all resources and processes required to achieve our objectives, including IT development, field operations, and marketing. This role will also provide corporate, store, proprietary credit external vendor, support, oversight, and operations related to risk for proprietary credit programs. This position is critical in allowing the company to remain competitive as a sales organization, protecting the business from operating and regulatory risks, and addressing the needs of Lowe’s corporate to have input and oversight in partnerships with external credit vendors.


Your Role


  • Develop and execute the vision, priorities, and growth of Canada overall credit strategies
  • Provide executive leadership with key performance metrics, highlighting credit risk and opportunities; provide recommendations to address the issues
  • Make decisions for credit programs, review requirements, and test plan builds
  • Provide executive leadership reviews of new product strategies and status of existing business plans
  •  Ensure compliance of all credit programs and lead their team to focus on forward-looking risk assessments
  • Act as main point of contact and manage relationship with banking partners
  • Ensure alignment on quarterly business reviews, forecasts, and budgets
  • Evaluate continually programs/process for opportunities to enhance overall customer experience
  • Evaluate project management to ensure on-time delivery, within scope and budget
  • Lead and provide direction on the credit promotion execution with promotional systems testing and validation
  • Oversee the store credit system support process for escalated issues and work to resolve them immediately
  • Lead the credit promotion execution with promotional systems testing and validation
  • Monitor stores during system upgrades, enhancements, and maintenance releases
  • Ensure that store systems (POS/selling and credit servicing) are compliant to credit regulatory requirements
  • Lead by attracting, developing, coaching, retaining, and rewarding talent to build a high-performing organization

The qualifications we are looking for

  • Experience within the retail industry or any other related sector (highly desirable)
  • 10+ years of progressive experience in credit management and accounting
  • Completed CPA designation
  • Self-starter, self-motivated, and enthusiastic leader with strong business acumen
  • Strong interpersonal skills and excellent communication skills, both written and verbal
  • Ability to pivot rapidly and work with ambiguity

Your benefits of working for Rona Inc. :

By joining the Rona Inc. family, you’ll enjoy many benefits, such as:

  • A fitness centre, sports activities, and showers
  • A childcare centre that can accommodate up to 78 children
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all Rona Inc. locations)
  • Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
  • Flexible hours and remote working
  • Electric car charging stations
  • Career growth opportunities within the company
  • An inclusive and safe working environment
  • Promotion of work-life balance
  • An employer that’s involved in the community
  • And much more!


The masculine generic is used without discrimination and only in order to simplify the text. Rona Inc. is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.